Commission for Complaints for Telecom-television Services

The Commission for Complaints for Telecom-television Services (CCTS; French: Commission des plaintes relatives aux services de télécom-télévision, CPRST) is Canada's national, independent and industry-funded organization created to resolve telecommunication and television service complaints from consumers and small business customers fairly and free of charge.

The CCTS was established in 2007 by the Canadian Radio-television and Telecommunications Commission, Canada's telecommunications and broadcasting regulator. All telecommunication and licensed television service providers must participate in the CCTS' complaint resolution process.

The CCTS' mission is to provide impartial, fair, and effective complaint resolution services, data, and insights to telecommunications and television consumers and service providers.

In 2023-24, the CCTS responded to a 38% increase in complaints. More than 17,000 were billing-related issues, up 52% from the previous year, when billing accounted for 39% of all issues raised. Top billing issues included unexpected charges, unexpected price increases, and failure to provide promised credits or refunds.