GLPi

GLPI (acronym: French: Gestionnaire Libre de Parc Informatique, or "Free IT Equipment Manager" in English) is an open source IT Asset Management, issue tracking system and service desk system. This software is written in PHP and distributed as open-source software under the GNU General Public License.

GLPI is a web-based application helping companies to manage their information system. The solution is able to build an inventory of all the organization's assets and to manage administrative and financial tasks. The system's functionalities help IT Administrators to create a database of technical resources, as well as a management and history of maintenances actions. Users can declare incidents or requests (based on asset or not) thanks to the Helpdesk feature.

The GLPI Community based-project started in 2003 and was directed by the INDEPNET association. Through the years, GLPI became widely used by both communities and companies, leading to a need of professional services around the system. Whereas the INDEPNET Association did not intend to offer services around the software, in 2008 the Association created a Partners' Network in order to achieve various objectives:

The first objective was to build an ecosystem where Partners could participate in GLPI Project. Secondly, Partners would financially support the association, in order to ensure the necessary software development. And finally, the ecosystem would guarantee a service delivery through a known and identified Network, directly connected to INDEPNET.

In 2009, Teclib’ started to integrate the software, developed the GLPI code and implemented new features. During summer 2015, the GLPI's Community leaders decided to transfer the roadmap management and the development leadership to Teclib’, so that Teclib´becomes editor of the GLPI system ensuring the software R&D.

The code remains under a GPL license and keeps its open source nature. The GLPI system continues to be improved thanks to the co-partnership between the community and the editor.

GLPI Project is an open source and collaborative community of developers and IT experts gathered to develop the GLPI software. This collaboration is achieved by different means: installation and use of GLPI, GLPI tests, upgrades submissions, documentation participations, translations, features request.

The most used agent for GLPI is Fusion Inventory.

Since 2003, GLPI has been developed through more than 80 versions. Major releases include:

As an ITSM software, the main features of GLPI are the following:

• Multi-entity management
• Multilingual management and support (45 languages available)
• Multi user support and Multiple Authentication System
• Administrative and Financial management
• Inventory functionalities
• Incident and request management tracking and monitoring features
• Problem and change management
• Licenses management (ITIL compliant)
• Assignment of equipment: location, users and groups
• Simplified interface to allow end users to fill a support ticket
• Asset and helpdesk reports: hardware, network or interventions (support)

Moreover, GLPI has many plugins that add further features.

GLPI Software can be installed and set up in two different ways, either through the community forge or through a professional network.

GLPI is using the following technologies:

• PHP 7.4 or higher
• MySQL / MariaDB regarding the database
• HTML for the Web pages
• JavaScript for some core functionalities
• CSS respecting style sheets
• XML for report generation

• IT asset management
• Issue tracking system
• Comparison of help desk issue tracking software
• Comparison of ticket-tracking systems
• Service desk
• OCS Inventory

• Antal, Barzan "Tony" (2010). "7: Integrating OCS-NG with GLPI". OCS Inventory NG 1.02. Packt. ISBN 978-1-84951110-0. Archived from the original on 2013-12-09. Retrieved 2013-03-01.
• Patrice, Thebault (2011). GLPI (Gestion Libre de Parc Informatique) : Installation et configuration d'une solution de gestion de parc et de helpdesk [GLPI (Management Free IT Park): Installing and configuring a solution of fleet management and helpdesk] (in French). ENI. ISBN 978-2-7460-7008-0.
• Prodromou, Evelthon (2009). "At Your Fingertips - Managing resource information in GLPI". Linux-magazine. No. 103.

• Official website