{"version":"1.0","type":"link","title":"Customer Service System - Newikis","description":"The Customer Service System (CSS) of the BT Group (previously British Telecommunications) is the core operational support system for BT, bringing in 70% of income for the company (figures from 1997). BT rolled out CSS nationally in 1989 and provided an integrated system for telephony—order…","provider_name":"Newikis","provider_url":"https://newikis.com","cache_age":86400}