Shared Cost Service

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A Shared Cost Service in telecommunications bridges the gap between a standard phone call (where the caller pays the full rate) and a toll-free number (where the business pays the full rate). How It Works ┌── [Caller Pays]: Local Rate Only

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[Customer Call] ────>┼

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                    └── [Business Pays]: Long Distance & Routing Costs

For the Caller: They are charged a low, predictable fee. This is usually equivalent to a local, domestic landline call, regardless of where the business's call center is actually located.