8x8

8x8, Inc.
TypePublic
Nasdaq: EGHT
IndustryCloud-based business communications
Founded1987; 39 years ago (1987)
Headquarters
Campbell, California, U.S.
Number of locations
US, UK, Romania, Australia, Singapore, Portugal
Key people
  • Samuel Wilson (CEO)
  • Jaswinder Pal Singh (Chairman)
  • Kevin Kraus (CFO)
  • Hunter Middleton (CPO)
  • Stephen Hamill (CRO)
  • Bruno Bertini (CMO)
  • Walt Weisner (CCO)
  • Bryan R. Martin (CTO)
Products
  • Cloud communications
  • Unified communications
  • Contact centers
  • Communications platform as a service (CPaaS)
BrandsJitsi
RevenueIncrease US$736 million (2024)
Increase US$19 million (2024)
Increase US$2 million (2024)
Total assetsDecrease US$663 million (2024)
Total equityIncrease US$102 million (2026)
Number of employees
1,948 (2024)
Website8x8.com
Footnotes
Financials as of May 19, 2026

8x8, Inc. is an American provider of cloud communications and customer experience software. The company offers unified communications and communications platform as a service (CPaaS) products delivered through a cloud-based architecture. It is headquartered in Campbell, California.

History

The company was founded in 1987 by Chi-Shin Wang and Y. W. Sing as Integrated Information Technology, Inc. (IIT). According to the company, IIT began as an integrated circuit designer. During the late 1980s it produced math coprocessors for x86 microprocessors and graphics accelerator cards for the personal computer market. The company changed its name to 8x8 in 1996, and began producing products for the videoconferencing market.

8x8 went public on the Nasdaq in 1997. In March 2000, it relaunched itself as a VoIP service provider under the name Netergy Networks. The company changed its name back to 8x8 in July 2001, and began trading on the Nasdaq SmallCap Market on July 26, 2002.

In 2003, the company launched a videophone service. In July 2007, after the startup SunRocket was liquidated, 8x8 agreed to take on 200,000 of its customers.

The company moved its listing to the New York Stock Exchange (NYSE) in 2017, keeping the ticker symbol EGHT, and transferred back to Nasdaq in November 2022.

8x8 was included on Business Insider's "America's Most Innovative Businesses" 2027 list.

Products and services

The 8x8 platform combines unified communications (UCaaS), contact center (CCaaS) and CPaaS services, with artificial intelligence features across the platform. It also has a technology partner ecosystem for integration with third-party products, including Salesforce, ServiceNow, HubSpot, Google and Microsoft. 8x8 also provides authentication and fraud-prevention services for SMS, voice and video APIs.

In July 2026, the company announced a new partner program aimed at direct resellers. It also launched 8x8 Small Business, an offering that reseller partners can sell to customers with fewer than 100 licenses in the UK, Ireland and Australia.

In April 2026, the company unveiled AI Studio, a tool that lets contact center teams build and deploy AI agents on their existing platforms. It also introduced 8x8 AI Routing, an organization-wide routing engine that matches customers to available staff or resources in real time. In June 2026, 8x8 announced that it would provide workforce management (WFM) tools to contact center customers at no additional cost.

8x8's unified communications products include:

Acquisitions

8x8 has acquired several companies in the VoIP, cloud services, contact center and video conferencing industries.

In May 1999, 8x8 acquired Odisei, an IP telephony software developer. In May 2000, it acquired U|Force to gain network and server VoIP technologies.

In May 2010, 8x8 acquired Central Host, a California-based managed hosting company. In June 2011, it announced the acquisition of Zerigo, a Colorado-based cloud services company, and in September 2011 it acquired Contactual, a hosted contact center company. In 2013, it acquired Voicenet, a UK-based cloud services company.

In May 2015, 8x8 acquired DXI Ltd., a privately held UK-based provider of cloud contact center software, for $26 million in cash and stock. The following month, it acquired the assets of the privately held Quality Software Corp. (QSC) and two affiliated companies. In May 2018, 8x8 acquired MarianaIQ to strengthen its AI capabilities.

In October 2018, 8x8 acquired Jitsi, an open-source chat and video conferencing tool, from Atlassian. In July 2019, it acquired Wavecell, a Singapore-based CPaaS provider. In January 2020, 8x8 acquired the Finnish startup callstats.io, a SaaS service that monitors call quality in WebRTC apps.

On December 1, 2021, then-CEO Dave Sipes announced that the company intended to acquire Fuze, an enterprise cloud communications company. The acquisition was completed on January 18, 2022. In January 2026, 8x8 acquired Singapore-based Maven Lab, expanding its presence in the Asia-Pacific region.

References

  1. 1 2 Mitchell, Charlie (May 31, 2023). "8x8 Names Samuel C. Wilson as Full-Time CEO". CX Today. Retrieved January 6, 2026.
  2. ↑ "8x8 grabs big new HQ space in Campbell, where it's slated to become the city's largest employer". Silicon Valley Business Journal. July 8, 2019.
  3. ↑ "8x8 Selects New Company Headquarters in Campbell, Calif. Amidst Rapid Growth" (Press release). 8x8. July 18, 2019. Retrieved November 30, 2020.
  4. 1 2 3 4 5 6 7 "Management". 8x8.
  5. ↑ "8x8, Inc. Reports Fourth Quarter and Fiscal Year 2026 Financial Results" (Press release). 8x8. May 19, 2026.
  6. ↑ "8X8 Stock Price | EGHT Stock Quote, News, and History". Markets Insider. Business Insider. December 17, 2025. Retrieved January 6, 2026.
  7. ↑ "8x8 Reviews, Ratings & Features 2026". Gartner Peer Insights. Gartner. Retrieved January 6, 2026.
  8. 1 2 Barker, Colin. "Next-generation VoIP: Connecting up communications silos with the cloud". ZDNet. Retrieved November 5, 2019.
  9. ↑ "8x8 Celebrates 25 Years of Communications Innovation and Leadership" (Press release). GlobeNewswire. February 6, 2012. Retrieved February 20, 2026.
  10. ↑ Daisy Chan (December 1, 2004). "Best New Gadgets". CNNMoney. Archived from the original on April 18, 2008. Retrieved December 21, 2020.
  11. ↑ "Effective Marketing of VoIP Services". TMCnet. Retrieved November 5, 2019.
  12. ↑ "8x8 CEO on big ambitions, outgrowing its new HQ: 'The tide's about to hit and we are there'". Silicon Valley Business Journal. Retrieved November 5, 2019.
  13. ↑ "8x8 changes name to Netergy Networks, focuses exclusively on voice over IP". EE Times. March 3, 2000. Retrieved November 13, 2019.
  14. ↑ "8x8, Inc. Prospectus (Form 424B3)" (PDF). U.S. Securities and Exchange Commission. December 2003. Retrieved November 13, 2019.
  15. ↑ "8x8 Signs Agreement With TCS to Provide E911 Capabilities for All Packet8 Subscribers" (Press release). PR Newswire. October 11, 2005. Archived from the original on October 14, 2007. Retrieved January 21, 2008.
  16. ↑ Hart, Kim (July 19, 2007). "For SunRocket Customers, Sounds of Silence". The Washington Post. Retrieved August 23, 2010.
  17. ↑ "EGHT.N – 8x8, Inc. Profile". Reuters. Retrieved November 5, 2019.
  18. ↑ "8x8 to Transfer Stock Listing to Nasdaq" (Press release). Business Wire. November 1, 2022.
  19. ↑ Kiersz, Andy. "America's most innovative businesses 2027". Business Insider.
  20. ↑ Fisher, Rhys (April 11, 2025). "The Forrester Wave for CCaaS Platforms 2025: Top Takeaways". CX Today. Retrieved February 24, 2026.
  21. 1 2 "2025's Top UCaaS Providers: RingCentral, Vonage, 8x8". Channel Futures. Archived from the original on October 27, 2025. Retrieved February 24, 2026.
  22. ↑ "8x8 bags SBR International Business Awards 2025 for CPaaS solution". Singapore Business Review. April 25, 2025. Retrieved February 24, 2026.
  23. ↑ Mallis, Athina. "8x8 unveils new modernised reseller global partner program". CRN Australia.
  24. ↑ Ralls, Amy (August 7, 2026). "8x8 Launches New Tiered Partner Program That Rewards Direct Resellers for Customer Growth, Retention". Telecom Reseller.
  25. ↑ Ralls, Amy (July 24, 2026). "8x8 Delivers Flexible, Consumption-Based UC Solution for Direct Resell Partners with 8x8 Small Business". Telecom Reseller.
  26. ↑ Fisher, Rhys (April 14, 2026). "8x8 Launches AI Studio, Lets Any CX Team Build Their Own AI Agents". CX Today.
  27. ↑ Kerravala, Zeus (April 14, 2026). "The user interface of the future is your voice: Inside 8x8's AI Studio". SiliconANGLE.
  28. ↑ "8x8 debuts AI routing for the entire organization". No Jitter.
  29. ↑ Law, Marcus. "8x8: Can Building AI Agents in Plain English Close the Gap Between Ambition and Reality?". UC Today.
  30. ↑ Walker, Thomas (June 16, 2026). "The Death of the Standalone WFM Tool?". CX Today.
  31. ↑ Lagonsin, Joseph Gabriel. "8x8 boosts workforce management adoption with free tools". IT Brief UK.
  32. ↑ "8x8 Contact Center Reviews & Ratings 2026". Gartner Peer Insights. Retrieved February 24, 2026.
  33. ↑ Clampet, Elizabeth (May 13, 1999). "8x8 Acquires Firm To Enhance IP Telephony". internetnews.com. Retrieved February 20, 2026.
  34. ↑ "8x8 Completes Acquisition of IP Telephony Software Developer" (Press release). Business Wire. May 25, 1999. Archived from the original on October 27, 2010. Retrieved January 21, 2009.
  35. ↑ "Technology Briefs". The Wall Street Journal. May 26, 1999. ISSN 0099-9660. Retrieved November 5, 2019.
  36. ↑ "Netergy Networks to Acquire Uforce". U.S. Securities and Exchange Commission. May 23, 2000. Retrieved January 21, 2009.
  37. ↑ "Company News; Netergy Networks to Purchase Closely Held Uforce". The New York Times. May 20, 2000. ISSN 0362-4331. Retrieved November 5, 2019.
  38. ↑ "8x8 Acquires Cloud Call Center Provider Contactual". Destination CRM. September 16, 2011. Retrieved November 4, 2019.
  39. ↑ "8x8 CEO Has a Tiger by the Tail". No Jitter. February 7, 2016. Retrieved November 4, 2019.
  40. ↑ Haranas, Mark (June 19, 2015). "8x8 Goes On Acquisition Spree With $170M 'War Chest'". CRN. Archived from the original on November 12, 2023.
  41. ↑ "8x8 Acquires MarianaIQ to Strengthen AI Capabilities for Enterprise Communications" (Press release). 8x8. May 15, 2018. Retrieved July 2, 2021 – via Business Wire.
  42. ↑ Lunden, Ingrid (October 29, 2018). "Atlassian sells Jitsi, an open-source videoconferencing tool it acquired in 2015, to 8×8". TechCrunch. Archived from the original on November 4, 2019. Retrieved November 4, 2019.
  43. ↑ Condon, Stephanie (July 17, 2019). "8x8 acquires Wavecell to expand cloud communications footprint". ZDNet. Retrieved November 4, 2019.
  44. ↑ "8x8, Inc. Reports Third Quarter Fiscal 2020 Financial Results" (Press release). 8x8. February 4, 2020. Archived from the original on July 9, 2021. Retrieved July 2, 2021 – via Business Wire.
  45. ↑ Sipes, Dave (December 1, 2021). "8x8 to Acquire Fuze". 8x8. Retrieved January 8, 2025.
  46. ↑ Gately, Edward (January 18, 2022). "8x8 Completes $250 Million Fuze Acquisition, Increasing Global Reach". Channel Futures. Retrieved February 20, 2026.
  47. ↑ Sipes, Dave (January 18, 2022). "Welcome Fuze to the 8x8 Team". 8x8. Retrieved January 8, 2025.
  48. ↑ "8x8 expands APAC footprint with acquisition of Singapore's Maven Lab". MSN. Retrieved February 2, 2026.