TTEC

TTEC Holdings, Inc. (formerly named "TeleTech"), is an American customer experience technology and services company with its primary place of business in Austin, Texas.

Kenneth D. Tuchman is the founder, chairman and CEO.

The company was founded in 1982 by Kenneth D. Tuchman under the name TeleTech Holdings, Inc. In 1986, the company moved to Sherman Oaks, California.

By 1995, it had added call centers in other states. In 1996 it completed its IPO.

After the completion of its IPO global operations begin. In 1998, the company expanded to Scotland, Canada, Argentina and Brazil. Three years later the expansion continues, centers were opened in the Philippines. In 2006, TeleTech acquired Direct Alliance.

In 2010, TeleTech acquired an 80 percent stake in the management consulting firm Peppers & Rogers Group. The same year, the company expands into the Middle East. Four years later, it grew its presence in Europe by starting operations in Sofia, Bulgaria.

In recent years TTEC grew its business through a variety of acquisitions, including:

• 2022: Faneuil
• 2021: Avtex
• 2020: VoiceFoundry
• 2017: Connextions
• 2017: Motif India infotech
• 2016: Atelka
• 2014: rogenSi
• 2014: Sofica
• 2013: Technology Solutions Group, Inc.
• 2012: Guidon Performance Solutions
• 2012: iKnowtion
• 2011: eLoyalty Corporation (integrated contact services business unit)

TTEC is organized into two primary business segments: TTEC Digital and TTEC Engage.

In 2022, TTEC provided services in 21 countries: the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, and the United Kingdom.

• 2021: Forbes names TTEC one of the World's Top Female Friendly Companies

• Official website
• Business data for TTEC Holdings, Inc.:
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