Voxeo

Voxeo Corporation
TypePrivately Held / Employee-Owned
IndustryTelecom
Founded1999
HeadquartersOrlando, Florida, U.S.
ProductsEnterprise-grade server infrastructure
Graphical development tools for designing voice self-service portals
Revenueunknown
Number of employees
150
Websitewww.voxeo.com

Voxeo Corporation was a technology company that provided unified self-service and real-time communications applications for development platforms. Its applications ranged from traditional customer service IVR systems to conferencing systems and outbound notification systems. In 2013, Voxeo was acquired by Aspect Software.

History

Voxeo was founded by Jonathan Taylor in 1999. In 2000 and 2001, the company received around $40 million in investments from Crosspoint Venture Partners, the Mayfield Fund, and others. In September 2004, an employee- and management-led buyout of the investment firms moved the company into being an employee-owned private company. Voxeo was acquired in 2013 by Aspect Software.

In October 2005, Voxeo acquired Vocomo and the VoiceXML IVR platform. In 2006, Voxeo launched a European subsidiary, and acquired VoiceReady, which provided Voxeo with its designer graphical tool.[citation needed]

Voxeo was listed in Gartner's Magic Quadrant for IVR in 2008.

In August 2008, Voxeo acquired SIP Servlet technology and Micromethod Technologies of Beijing China, gaining a presence in Asia. In December 2008, Voxeo announced the acquisition of VoiceObjects of Cologne, Germany. Those acquisitions were followed by hosted IM application provider IMiifed in May 2009, open source telephony framework Adhearsion in July 2009, Motorola's VoiceXML browser business in October 2009, and web collaboration platform Clackpoint in January 2010. Voxeo acquired cloud communications platform Teleku in August 2010 and application provider WebForPhone in November 2010.

Voxeo was listed as one of only two "shortlist" vendors by analyst firm Datamonitor in 2009.

By September 2011, the company reported that over 220,000 developers had joined Voxeo's developer programs. It also received the highest rating of "Strong Positive" in Gartner's 2011 Marketscope for IVR Systems and Enterprise Voice Portals.

In July 2013, the company spun off its Voxeo Labs to form Tropo, Inc. Tropo got acquired by Cisco in 2015.

In 2013, Voxeo was acquired by Aspect Software.

Competitors included Tellme Networks, West Corporation, Genesys, Avaya, and others.[citation needed]

Products

Voxeo's products are all available as SaaS / Platform as a service (public cloud), on-premises software (private cloud), or hybrid clouds that combine the public-cloud and on-premises components.

Voxeo products include:

Services

Voxeo provides the Prophecy application platform for premises deployment or via its global hosted infrastructure. The company began initially providing hosted/SaaS services in 2000, and then, offered a premises platform in 2006. In March 2009, Voxeo launched the Tropo.com platform that allows developers to create voice/telephony applications using the languages of Ruby, Python, PHP, Groovy, and JavaScript or via a WebAPI that utilizes a request-response model and talks to an application running on a web server using HTTP and JSON. In May 2011, Voxeo launched SMSified, a new service for developers wanting to build inbound and outbound SMS/text messaging applications.

The Voxeo platform is based on open standards like VoiceXML, CCXML, and SIP, and the company puts a strong emphasis on standards. Former Voxeo employee Dan Burnett chaired the W3C Voice Browser Working Group and was Co-Editor-In-Chief of VoiceXML 3. Former Voxeo CTO RJ Auburn, now with Sighthound, Inc., chaired the W3C CCXML working group.

See also

References

  1. 1 2 3 Aspect Software Announces Completion of Acquisition of Voxeo - July 26, 2013
  2. ↑ Jonathan Taylor on the Origins and Near-Future of Voxeo – eComm, February 20, 2009
  3. ↑ Voxeo Tries To Untangle Net Phone Mess – Forbes, January 23, 2001
  4. ↑ Voxeo news release – January 25, 2005
  5. ↑ Voxeo Acquires Vocomo Customer Base and VoiceXML IVR Platform Technology – Speech Tech Magazine, October 1, 2005
  6. ↑ Voxeo Launches European Subsidiary, Hosting Center and Sales Office – Speech Tech Magazine, May 16, 2006
  7. ↑ Microsoft and Nuance Get Muted By Gartner Magic Quadrant for IVR – Speech Technology Magazine, April 4, 2008
  8. ↑ Voxeo Acquires San Jose-Based Micromethod Technologies – Silicon Valley Wire, August 20, 2008
  9. ↑ Voxeo Acquires VoiceObjects – Information Week, December 9, 2008
  10. ↑ Voxeo Acquires IMified to Add IM Agents to Voice Services – GigaOm May 27, 2009
  11. ↑ Adhearsion + Voxeo = Voxeo Labs (Plus a free trip down memory lane!) – VoIP Insider July 22, 2009
  12. ↑ Voxeo Acquires Motorola's VoiceXML Browser Technology – TechCrunch October 5, 2009
  13. ↑ Orlando-based Voxeo buys Web-meeting site – Orlando Sentinel January 20, 2010
  14. ↑ Voxeo Gobbles Up Teleku – GigaOm August 11, 2010
  15. ↑ WebForPhone joins expanding Voxeo family – InsideCTI November 18, 2010
  16. ↑ Voxeo Makes Datamonitor Shortlist of IVR Vendors – TMC IVR Community, May 12, 2009
  17. ↑ Voxeo blog: What types of applications do people create with Voxeo platform? – December 29, 2008
  18. ↑ Voxeo news release – September 7, 2011
  19. ↑ Diggz, Johnny (July 8, 2013). "Voxeo Labs is Now Tropo, Inc; Announces Spin-Out from Voxeo Corporation". tropo.com. Tropo Inc. Retrieved January 23, 2017.
  20. ↑ "Cisco completed the acquisition of Tropo". cisco.como. Cisco. May 29, 2015. Retrieved January 23, 2017.
  21. ↑ "Voxeo and Telenet Partner to Deliver Contact Center Solutions". Speech Technology Magazine. February 10, 2010. Retrieved November 12, 2026.
  22. 1 2 "Voxeo and Presence Technology Partner on Hosted Contact Center Solution". CRM. August 13, 2012. Retrieved November 12, 2026.
  23. ↑ Leonard Klie (August 10, 2011). "Voxeo Announces Prophecy 11 and VoiceObjects 11". Speech Technology Magazine. Retrieved November 12, 2026.
  24. ↑ Michele Masterson (May 8, 2013). "Voxeo Launches CXP 13 Platform". Speech Technology Magazine. Retrieved November 12, 2026.
  25. ↑ "Voxeo Renames VoiceObjects to Voxeo CXP". Speech Technology Magazine. January 16, 2013. Retrieved November 12, 2026.
  26. ↑ "Voxeo Launches Cloud Communications API with Worldwide Presence and Twitter Support". Speech Technology Magazine. March 25, 2010. Retrieved November 12, 2026.
  27. ↑ Nancy Jamison (May 28, 2009). "Voxeo Acquires IMified, Strengthening UC & Unified Self-Service". No Jitter. Retrieved November 12, 2026.
  28. ↑ Marie C. Baca (May 10, 2011). "Voxeo to launch SMSified, will charge 1 cent per text". Venture Beat. Retrieved November 12, 2026.
  29. ↑ Dan York (March 11, 2011). "Voxeo Unleashes PhonoSDK 0.2, a jQuery Module for Voice and Chat In the Browser". Disruptive Technology. Retrieved November 12, 2026.
  30. ↑ Dan Miller (October 18, 2010). "PhonoSDK: Plug-in Makes Any Browser into a SIP-based Softphone". Opus Research. Retrieved November 12, 2026.
  31. ↑ Voxeo Launches Tropo.com – Opus Research, March 3, 2009
  32. ↑ Voxeo Puts API In The Clouds – Speech Technology Magazine, March 6, 2009
  33. ↑ "Voxeo to launch SMSified, will charge 1 cent per text". VentureBeat. May 10, 2011.
  34. ↑ CCXML Becomes a Proposed Recommendation – PRWeb – July 2011