| This page in a nutshell: A poll was held to gather consensus on how the community feels about the civility policy. The results of the poll are that the majority of people feel the current civility policy is too lenient, and that it is inconsistently applied and unenforceable. Most people feel that civil behaviour applies as much on personal talkpages as elsewhere, and that there are particular problems with civil behaviour on Recent Changes Patrol and Admin Noticeboards. Almost everyone feels we are too harsh on new users, though just over half the people feel that when it comes to experienced users that expectations of behaviour depends on context and the people involved. Most people feel that baiting is under-recognised, although it was noted that it is difficult to recognise baiting, and that people have a choice in how they respond. There was no clear consensus on the use of warnings before blocking, though most feel that the warnings are about right. A number of people feel that everyone should be treated with respect regardless of circumstances, and that being civil does not impede communication. A number of people also feel that experts should be treated like everyone else. |
Herewith is a poll to gather consensus on how the community feels about the civility policy, in how it is written, applied, and enforced by the community, including the arbitration committee - specifically on how it impacts on the morale and running of the encyclopedia. Furthermore, upon thinking about it, if one were to change aspects of it, what would one change? Please keep comments to a minimum (except in discussion area). Exchanges which veer off the topic will be transferred to the talk page.
As an addendum, please do not add hypotheticals closely based on real events which have the potential to turn into a battleground. The aim is to find common goals, not further divide the community.
Finally, please revisit the page after you have commented, as further more refined observations may be made at the bottom, and consider making some yourself.
Essays which may be of interest (please add others here I may have missed) Casliber (talk · contribs) 06:29, 29 June 2009 (UTC)
Category:Wikipedia essays, Wikipedia:Wikipedia essays, Wikipedia:About essay searching.—Wavelength (talk) 15:29, 5 July 2009 (UTC)
Please place your view below the appropriate section with respect to how the civility policy is written, applied, and enforced by the community, including the arbitration committee. If you feel specific sections are problematic, please place new proposals or ideas at the bottom. If too strict or lenient, place a word to indicate where problem is (policy/interpretation/enforcement/other). I am interested how editors feel that civility (and breaches thereof) is being enforced in practice.
(Emphasis added by me; my quoting of the passage above should not be taken as a representation how user:Eusebeus would vote on this page.)Yes, yes, calling someone a nasty name is a violation of WP:CIVIL and is to be regretted. However, editors do not get to hide behind WP:CIVIL in passive-aggressive displays, which is the case here with [name of user]. If someone waltzes over to an editor's talk page and posts a deliberate piece of snide sarcasm, they should not be surprised if they get a reaction. If you, [name of user], cannot be civil yourself - and your comment is unequivocally neither civil nor helpful - then expect to be called out on it. Frankly, this page too often attracts variations on "I poked the bear and then it attacked me" from self-styled, wide-eyed faux-ingenus. We need to take a stronger line against this kind of stuff. So bottom line: if you behave like a dick, don't be surprised when other editors observe as much. Eusebeus (talk) 12:18, 18 June 2009 (UTC)
A large part of Wikipedia's PR problems have arisen in gagging people they should have let speak. Those people WILL speak-- but they'll speak to Newsweek and CNN instead. You wonder at the increasingly public opposition to WP, when before there was almost nothing but adulation? The answer is in the TOTAL number of people, which grows daily and never decreases, who've been abused here by bad WP policies. This policy is one of them. SBHarris 06:27, 7 July 2009 (UTC)
WP:CIVIL is enforceable, provided that you're willing to ban the persistently uncivil. Only if you're unwilling to do so does the policy become unenforceable, and in that respect it's no different from any other policy. Steve Smith (talk) (formerly Sarcasticidealist) 16:15, 29 June 2009 (UTC)
Preventing this kind of gaming of the civility policy must be a priority that we address, or we'll never get past the problems we have with the policy now. We need to have a policy that somehow incorporates the fact that reporting someone for a civility violation isn't a very civil thing to do, and when the report achieves the desired result, it is a result of some enforcement minded administrator being even more uncivil. These errors are made in perfectly good faith, and we can expect no better unless we provide better guidance as to how the policy is to be used.
If the central message of the civility policy is not a message about how we can use actual civility and diplomacy to resolve disputes, then it's not worth its bandwidth. We should make it abundantly clear that this policy is not a "rule" that they can report someone for violating. Instead this page should be a helpful road-map that guides editors through conflict situations.
If we can manage to discourage the lawyerly claims of rule-breaking that mire most drawn-out disputes here, it will be a beautiful day for Wikipedia. -GTBacchus(talk) 00:47, 30 June 2009 (UTC)
I'm still in favor of blocks for egregious and/or ongoing incivility, for example. However, for the person involved in the dispute to start talking about blocks is a Very Bad Idea. The policy should be written to educate that person how to respond to incivility without raising the heat.
Blocks are absolutely part of the toolbag from which we can draw. It would be smart to try and get some consensus about which tool to use in which situation.
Being willing to use blocks to prevent disruption in no way implies that the civility policy has to be understood as a rule, with consequences for breaking it. -GTBacchus(talk) 03:48, 30 June 2009 (UTC)
As I recall, the only blocks I've ever gotten meaningful flak over (not many, maybe 2 or 3) were civility blocks. Never mind they were policy abiding, the policy didn't match (non) consensus over the blocks. I don't think about making civility blocks anymore (and I'm ok with that). As it happens, I've found that if an editor is making truly over the top posts, they're more than likely doing something else that's consensus blockable, or will get to it, so there are bounds. Gwen Gale (talk) 12:50, 1 July 2009 (UTC)
Discussing the civility policy as we do seems to do little to encourage civility.--Tznkai (talk) 05:47, 6 July 2009 (UTC)
The issue is that people view civility policy as no more than an opportunity to roll about on the ground a la Fabio Grosso to get penalty kicks in soccer YellowMonkey (cricket calendar poll!) paid editing=POV 02:29, 7 July 2009 (UTC)
A good place to begin could be wherever editors like to "report" others for civility violations (ANI? WQA?). If they start getting the reply that we won't block the other guy for them, but we will help them use civility to resolve the dispute, that would seem to be a step in the right direction. Doing that, with a couple of easy-to-remember acronyms in hand that lay down the principles, would be a great start.
There will be resistance, because people really like to think they can "call the cops" and get rid of opponents that way. It is easy to upset someone if you seem to be blaming them for their problems with their opponent, so we should figure out how to do it smoothly.
It will take time, but the ball's already starting to roll. It has been for a while. -GTBacchus(talk) 15:41, 7 July 2009 (UTC)
I'm not talking about those editors who are frank, or blunt, sometimes painfully so; but rather I'm referring to editors who seem to derive a sense of "fun" out of typing out those 4-letter words that they learned in the boys locker-room back in 6th grade. Having raised a child to adulthood, I can say this with a fair amount of certainty. the more we allow editors to test the boundaries of what is, and is not, acceptable; the further they will push those boundaries. Until we as a community can consistently monitor and enforce this issue, it's likely to become a recurring theme of pages, and polls like this one. — Ched : ? 21:15, 15 July 2009 (UTC)
As for your point about "potentially problematic" versus "proven problematic".... good luck deciding which is which. Every problematic user above the level of common vandal is seen as "right, but misunderstood" by some other editor. Making those calls, opens the door to a lot of drama, because it's all about personally directed claims. We're not saying such-and-such edits are a problem; we're saying he is the problem. If we're going to do that, we should just block him. Having editors who can't even participate in all three stages of BRD sounds like trouble - it hobbles everyone working with him. Either let 'em edit, or show 'em the door. -GTBacchus(talk) 15:31, 16 July 2009 (UTC)
There has been discussion in past as to whether a post on a user's talk page, often in reply to a hostile poster, should be treated more leniently than posting elsewhere on other discussion or WP pages where dialogue occurs. Please indicate views below.
Myself I am leaning towards this - a userpage may allow people to vent in borderline cases only. Not unequivocal attacks though. Casliber (talk · contribs) 06:33, 29 June 2009 (UTC)
I agree that venting after a block should be looked on leniently, but not general incivility, so don't know where to sign. IronDuke 00:37, 30 June 2009 (UTC)
The scenario of the talk page of a user who's just been blocked reminds me in a way of that TV show Dog the Bounty Hunter. As soon as he's caught someone, he switches entirely into "good cop" mode, and attempts to befriend them and to model desired behavior. Once they're "blocked", there's no further point in playing "bad cop", because it would aggravate them and reduce the possibility of rehabilitation.
I didn't expect to be drawing lessons from that show, but... there you are. -GTBacchus(talk) 05:57, 1 July 2009 (UTC)
My main objection is to lengthening a block based on talk page vents, which I've not seen often but which certainly gets discussed from time to time. Example: X blocks Y. Y puts up unblock request, saying "This block is bullshit". Reblocking for this wording is just kicking while he's down (though the wording is probably pretty good grounds to decline the unblock). Reblocking should only be done in the most extreme cases, such as one many of you will likely remember in which a user kept adding "oh, and X you sure are an arsehole" to his talk. Heimstern Läufer (talk) 03:31, 3 July 2009 (UTC)
I object to conflating the two - and my answers are with common sense and compassion if possible, and not much respectively.--Tznkai (talk) 05:44, 6 July 2009 (UTC)
Interesting. My experience has been that while work has been done to improve the templates, the CSD templates are still a bit WP:BITE non-compliant when it comes to new users. However, with few exceptions, discourse is generally civil. Speaking anecdotally, out of hundreds of RCs (not much but hey), I had not had any civility problems - even from people who seemed to be outright spammers. New page vandals are seldom trolls in the classic sense - they are mostly people testing the system. What I have encountered is a lot of RC admins ruling with an Iron Fist of WikiRage, throwing Banhammers around like RoboThor in Must.
I think that RC issues fall under WP:BITE, not WP:CIVIL, so they would outside the scope of this discussion. I will be voting yes, after giving it some thought, mostly because this discussion is happening and there are problems with civility. However I do not think WP:CIVIL should be used to deal with it, I think WP:BITE should be strengthened, templates made less bity, etc - in other words, civility is not the main issue, treating new users like idiots (OMG, n00bs!) is.--Cerejota (talk) 12:29, 4 July 2009 (UTC)
Following some leads - consider this WRT new users, recent changes patrol etc.
Following some more leads - ongoing disputes. content etc.
There will be exceptions either way on this one, but this is to get an overview of general behaviour overall.
A situation involving an IP address that has made a total of two (2) edits, both apparent vandalism, is very different from a situation involving an established editor who loses their temper. In the former case, I would use escalating warnings followed by a block if the disruptive edits continue and I wouldn't think twice about it. In the latter case, any warning template is a bad idea, and blocking is a much higher-stakes game, to be handed with a lot more delicacy. -GTBacchus(talk) 04:43, 1 July 2009 (UTC)
The issue with warnings is not the quantity... it's the nature. Templates tend to be cold. Someone that received four templated warnings in a row and then a block with nary a word actually written by someone familiar with their situation is going to feel very much trampled on, chewed up, and spit out by the machine and possibly never come back (unless they're a POV pusher or sockmaster to whom warnings are just a way of counting coup). Somone well intentioned but misguided that received just ONE hand crafted note, on the other hand, may well straighten out their approach and go on to success. ++Lar: t/c 11:54, 1 July 2009 (UTC)
Comment here on whether comments which enrage or annoy editors who subsequently are blocked or cuationed for an outburst are underrecognised currently.
All that this would do is create endless wikilawyering on the part of habitual editors with short fuses to continue to have short fuses "because I was baited" - and I tend to have a short-fuse, so I know. The fact is that to fight you need too people, but only one needs to escalate. If you escalate, its your fault.
This amounts to a permanent general amnesty on civility violations.
What we probably need is a mentoring program for good-faith editors with short-fuses. This has worked wonders in many cases, even with long-standing admins and editors in tough and controversial areas. Y'all know of a case that applies and know what I mean.--Cerejota (talk) 12:51, 4 July 2009 (UTC)
I think judging what is baiting (as with much of the rest of the civility related actions) is exceedingly difficult. Further, it is subjective, and when colored by our own perceptions of ourselves and our actions, liable to not be viewed the same by everyone. As an example I would point to #12 in the "Yes (baiting)" section, where User:Daedalus969 says "Yes, I have been baited before, and nothing has been done to those who were baiting."... but some observers would say that it was D himself that indulged in some considerable baiting, as well as other behaviors that exacerbate our civility issue. This to me proves just how difficult this topic is. We are none of us perfect. And that includes our own ability to introspect about our imperfections... some of us are better than others at this, and at taking constructive feedback about our actions, but no one of us is perfect at it. So what's to be done? No easy answer exists. ++Lar: t/c 15:12, 4 July 2009 (UTC)
I don't think provocation excuses poor behavior - this isn't a playground where the bully can shout "she started it!" or "he made me do it!" and get off. Provocation, or baiting, ought to be its own offense - but I'm not sure its significance is underestimated, because it features quite regularly in arbitration cases and discussion threads about misconduct. What's the object of increasing the focus on baiting behavior? As adults we are responsible for our own behavior, to blame for our own weaknesses and credited with our own strengths. Wikipedia is a neat project, but its a website and not group therapy - we are unable to teach targets to withstand provocation or convince the mischievous to lay off. Our focus should be on protecting the encyclopedia and the community that builds and maintains it, not providing a forum for the enraged or outraged by excusing them for having been provoked.
Mostly the civility policy results in blocks of relatively new users, folks who misinterpret our standards or are unwilling to abide by them. It's unfortunately the case that sometimes it catches up long term editors as well. The solution isn't, in my view, instituting wholesale reform of the policy -- valuable contributors fall afoul of the rules, but that isn't evidence of malformed rules so much as of the human nature and variable constitution of our community. How do we avoid banning or unfairly and inflexibly condemning folks whose work and presence we value and wish to retain? We ought to give them many chances, many opportunities to understand what is acceptable and what isn't and to demonstrate that they can work within the limits. If these opportunities pass by and an FA writer or sharp administrator is unable to avoid cursing out or derisively mocking another editor, then they simply don't belong. Wikipedia isn't the only game in town. Nathan T 02:05, 7 July 2009 (UTC)
This discussion arose out of a particular incident where an unflattering response to what was perceived as baiting led to the responder being briefly blocked on the basis that it all seemed "sadly unbecoming" and "a direct consequence of our having been too tolerant, for too long, of toxic personalities." The reason for this page is therefore defined as reviewing measures to reduce tolerance of "toxic personalities", and the implication of the block appears to be that responding uncivilly to baiting indicates a "toxic personality". Is that the intended definition? . . dave souza, talk 11:02, 8 July 2009 (UTC)
Civility is treating every other Wikipedian with respect, be they newbie or your mortal-wiki-enemy. You should do it because compassion is good for your soul, you should do it because we're all human beings, and you should do it because time and time again, its been proven to work better than the alternative. Civility is not, and never should be, a game of Gotcha - nor is it a topic that should bring up disrespect, derision, and condescending tones.
Regardless of whatever the policy says or does not say - regardless of what individuals administrators and other users do or do not do, civility will always live and die by our individual choices.
I choose to be civil and to foster civility by example.
I often make a case for behaving civilly, and I've been informed that I'm demanding that people avoid plain-speaking bluntness. This is not remotely true. It is possible to be blunt without being uncivil, and I don't know anyone who is against honest bluntness, or who confuses civility with "the Queen's English". I've never seen anyone suggest that saying "you're wrong" is any kind of offense at all. I'm against the notion that we have laws that can be "violated", so how could I see any kind of speech as a "violation" of a rule that I don't believe in in the first place?
Part of the problem is that it's assumed that WP:CIVIL will be treated as a "rule" and will be "lawyered". That doesn't have to be the case. It's up to us not to let people get away with trying to lawyer the policy.
Finally, civility is not circumlocution, and nobody I know has ever equated them. I don't rephrase anything to anticipate the avoidance of offending someone else, I just say what I'm thinking, and if someone is offended, then I use civility to address that offense. I don't believe anyone is asking for more than that.
In short, I would plainly say to Thuran: You're wrong. You're wrong about what the proponents of civility are advocating. If I've offended you by saying this, I trust you'll let me know, so we can address it. That is what we're talking about here. -GTBacchus(talk) 16:04, 7 July 2009 (UTC)
Treating our civility policy as a "rule" is a huge part of the problem. It shouldn't even be an imperative of any kind. Much smarter than "Rule: Be civil!" is "Fact: Incivility doesn't work." If we can make the policy communicate that, I'll be delighted. -GTBacchus(talk) 02:18, 7 July 2009 (UTC)
Abductive's comment under "oppose" is very interesting, and a take on this issue that I hadn't seen before. Thanks for that. -GTBacchus(talk) 16:04, 7 July 2009 (UTC)
I don't want to deny or minimize the frustration experienced by editors who have to deal with cranks, loonies, trolls, vandals, etc., 24/7. I'm much more interested in figuring out ways we can avoid getting to that boiling point. How can we better ensure that extra pairs of eyes will be available, and locatable? In such situations, how can we address the dispute in a way that doesn't alienate or blame the loyal hard-working editor, and also doesn't bite or intimidate the newbie? These are the questions I think we need to be asking. -GTBacchus(talk) 23:49, 7 July 2009 (UTC)
We can define incivility simply by defining civility. I've put together a proposed Wikicovenant, that is really just a basic outline for civility. It reads like this:
I've actually be piecing it together off and on since December 2003. It is still a work in progress. But I think it sums up pretty well how I envision useful, helpful, positive behavior around here. Kingturtle (talk) 03:17, 13 July 2009 (UTC)
The claim has been made that civility, or our notion of it, gets in the way of direct communication. Is this true? Are we required to make a choice between being civil and being direct? Is bluntness always rude / is civility always roundabout?
Concrete examples, if anyone can point to relevant and appropriate ones, are naturally quite welcome. What message is not well-communicated civilly? -GTBacchus(talk) 19:53, 7 July 2009 (UTC)
I request this because there seems to be a growing number of Wikipedians who are claiming that calling people "troll" is unhelpful (not forbidden, just unhelpful). If we're wrong, please show us how. If anyone tries to forbid any words, then let's all please not let them. Civility is not about forbidding words, nor about making rules. It's about playing smart Wikiball.
In resonse to your situation, Art: Why do you need a label, "troll" or otherwise, to bring someone to dispute resolution? Is simply describing the behavior not enough? -GTBacchus(talk) 22:11, 7 July 2009 (UTC)
Obviously you don't have to go into detail if you don't want to, but I'm curious now, and it seems relevant to the larger topic. -GTBacchus(talk) 05:04, 8 July 2009 (UTC)
I know that conditions such as asperger syndrome or borderline personality disorder can lead to some very anti-social, or at least very strange, behaviors. On the internet, you don't see any body language clues that might help you recognize disturbed behavior. That's not to say anyone gets a free pass - anyone too imbalanced to edit peaceably has to get off the bus - but you never really know what's going on with some people.
It sounds as if you're describing someone who habitually ignores consensus, doesn't respond to dialogue, fabricates accusations of... bias?, lying?, conspiracy? Fabricates accusations anyway. Has there already been an RFC? It sounds as if you've got material for one, taking what you say at face value. -GTBacchus(talk) 05:46, 8 July 2009 (UTC)
This question is not about "Expert editors" (they should know what is and isn't acceptable), but rather those editors who can assist with things like Category:Articles needing expert attention. Should editors who have an area of expertise in specific fields such as: musical, history, math, science, psychology, etc., be granted some extra leeway in civility?
WP:CIVIL is also used in arbitration enforcement. Arbitration decisions have used a remedy, originally known as civility parole and now rolled into WP:Editing restriction. What are your views regarding this form of remedy? Is it effective? Counterproductive? Too little used? For info, as far as I can tell, it's not been used since October 2008 in Wikipedia:Requests for arbitration/Abtract-Collectonian.
Shall I kick off by asking if it is correct that this remedy hasn't been used for 9 months? If so, is this a conscious decision by Arbs? I suspect that the divided community view on WP:CIVIL enforcement as evidenced by this page, has lead to Arbs being reluctant to find in favour of such remedies.--Joopercoopers (talk) 02:34, 8 July 2009 (UTC)
I created an RfC for this almost a year ago now.
Wikipedia talk:Editing restrictions/Civility restrictions
I never closed it out but the basic takeaway was that civility parole wasn't universally supported. That part of the poll itself is almost defined by the lack of consensus, though. Protonk (talk) 21:03, 8 July 2009 (UTC)
| person | inflection |
|---|---|
| I | am right |
| You | are uncivil |
| He/She/other | is trolling |
(Bertrand Russell stated his original form on The Brains Trust.)