Civility is part of Wikipedia's code of conduct and one of its five pillars. Stated simply, editors should always treat each other with consideration and respect.
Wikipedia's civility expectations apply to all editors during all interactions on Wikipedia, including discussions at user and article talk pages, in edit summaries, and in any other discussion with or about fellow Wikipedians.
Cooperation and civility
Civil, respectful interactions are important.
Editors are expected to be reasonably cooperative, to refrain from making personal attacks, to work within the scope of policies, and to be responsive to good-faith questions. They should focus on improving the encyclopedia while maintaining a pleasant editing environment by behaving politely, calmly, and reasonably, even during heated discussions.
Differences of opinion are inevitable in a collaborative project. When discussing these differences, some editors can seem unnecessarily harsh, while simply trying to be forthright. Other editors may seem oversensitive when their views are challenged. Resolve differences of opinion through civil discussion; disagree without being disagreeable.
Be professional. Try to treat your fellow editors as respected colleagues with whom you are working on an important project. Be especially welcoming and patient towards new users who contribute constructively, but politely discourage non-constructive newcomers.
Assume good faith
The assume good faith guideline states that unless there is strong evidence to the contrary, editors should assume that others are trying to help, not hurt the project.
The guideline does not require that editors continue to assume good faith in the presence of obvious evidence of intentional wrongdoing. However, do not assume there is more misconduct than evidence supports. Given equally plausible interpretations of the evidence, choose the most positive one.
And bear in mind that the editor may not have thought they were being uncivil; Wikipedia is edited by people from many different backgrounds, and standards vary. And in addition, faceless written words on talk pages and in edit summaries do not fully transmit the nuances of verbal conversation, and can sometimes lead to misinterpretation of an editor's comments.
Disputes, and even misunderstandings, can lead to situations in which one party feels injured by the other. We all make mistakes, we all say the odd hurtful thing, we all have bad days and bad moments. If you have a sneaky feeling you owe someone an apology, offer the apology.
An apology provides the opportunity for a fresh start, and can clear the air when one person's perceived incivility has offended another.
Don't be too proud to make the first move when it comes to saying sorry. That kind of "pride" is destructive. There's no loss of face in apologising. Apologising does not hurt you.
Remember, though, that you cannot demand an apology from anyone. It will only get their back up and make it either less likely to happen, or to be totally insincere if you do get an apology.
Article talk pages should be, on the whole, considered to be professional workspaces. They are places to collaborate on how to improve the article, and to discuss the article (though it's OK for conversations to wander into related areas, or go more into depth than the article does, as that helps with research and gives ideas on improvement).
While an editor's talk page may have a more informal atmosphere than article talk pages, civility policy still applies everywhere, including there. Note that, in general, the editor may remove comments there at their discretion.
Be careful with edit summaries - They are relatively short comments, often written in haste, and thus potentially subject to misinterpretation or oversimplification.
Explain your edit. - Be clear about what you did, so that other editors can assess your changes accurately. And be prepared to use the talk page to more fully explain, or to engage in more substantive discussion.
Review your edit summaries before saving your edits. - Remember, after pressing "Save", you cannot go back and change the wording of your edit summary.
Editors are expected to not personally attack or harass other editors. This applies equally to all: it is as unacceptable to attack an editor who has a history of foolish or boorish behaviour, or even one who has been subject to disciplinary action by the Arbitration Committee, as it is to attack any other. Wikipedia encourages a positive online community: people make mistakes, but they are encouraged to learn from them and change their ways. Personal attacks and harassment are contrary to this spirit, disruptive to the work of building an encyclopedia, and editors engaging in such behaviour, may be sanctioned, including, but not limited to being blocked.
An uncivil remark can escalate spirited discussion into a personal argument that no longer focuses objectively on the problem at hand. Especially when done in an aggressive manner, these often alienate editors and disrupt the project through unproductive stressors and conflict. Such exchanges waste our efforts and undermine a positive, productive working environment.
While a few minor incidents of incivility that no one complains about are not necessarily a concern, an act of severe incivility, such as a single episode of extreme verbal abuse, profanity directed at another contributor, or a threat against another person, is unacceptable, and the offender may be blocked from editing. And a continuing pattern of incivility may result in the editor being banned from the community.
This policy is not a weapon to use against other contributors. To insist that an editor be sanctioned for an isolated, minor incident, to repeatedly bring up past incivility after an individual has changed their approach, or to treat constructive criticism as an attack, is in itself potentially disruptive, and may result in warnings or even blocks if repeated.
It is sometimes difficult to make a hard-and-fast judgement of what is uncivil and what is not. Editors should take into account factors such as:
the intensity and context of the language/behaviour;
whether the behaviour has occurred on a single occasion, or is occasional or regular;
whether a request has already been made to stop the behaviour, and whether that request is recent;
whether the behaviour has been provoked; and
the extent to which the behaviour of others needs to be treated at the same time.
The following behaviours can contribute to an uncivil environment:
Direct rudeness
rudeness, insults, name-calling, gross profanity or indecent suggestions
personal attacks, including racial, ethnic, sexual, disability-related, gender-related and religious slurs, and derogatory references to groups such as social classes or nationalities
belittling a fellow editor, including the use of judgemental edit summaries or talk-page posts (e.g. "that is the stupidest thing I have ever seen", "snipped crap")
Other uncivil behaviours
taunting or baiting: deliberately pushing others to the point of breaching civility even if not seeming to commit such a breach themselves. All editors are responsible for their own actions in cases of baiting; a user who is baited is not excused by that if they attack in response, and a user who baits is not excused from their actions by the fact that the bait may be taken.
quoting another editor out of context to give the impression they meant something they did not.
In addition, lack of care when applying other policies can lead to conflict and stress. For instance, referring to a user's good-faith edits as vandalism may lead to them feeling unfairly attacked. Use your best judgement, and be ready to apologize if you turn out to be wrong.
Incivility– or the appearance of incivility– typically arises from heated content disputes.
Take a real-life check. Disengage by two steps to assess what you're about to say (or have just said). Asking yourself "How would I feel if someone said that to me?" is often not enough; many people can just brush things off. To get a better perspective, ask yourself: "How would I feel if someone said that to someone I love who cannot just 'brush it off'?" If you would find that unacceptable, then do not say it. And, if you have already said it, strike the text and apologise.
Try not to get too intense. In the heat of a lively discussion, passion could be misread as aggression.
Avoid the appearance of being "bossy" or oppressive in tone. Nobody likes to feel like they are being bossed about, or bullied.
Avoid condescension. Even if you see another editor's comments as ridiculous, the editor very probably doesn't, and expressing ridicule is likely only to offend and antagonise, rather than helping. Do not tell people to "grow up", or negatively compare the situation to kindergarten.
Avoid name-calling. You may feel that someone may very well be an idiot, but telling them so is neither likely to increase your perception of their intelligence, nor improve your ability to positively communicate with them.
Avoid personal attacks when discussing other editors. Discussion should be limited to polite discourse about their actions.
Be careful with user warning templates. Be careful about issuing templated messages to editors you're currently involved in a dispute with, and exercise caution when using templated messages for newcomers (see Wikipedia:Please do not bite the newcomers). Consider using a personal message instead of, or in addition to, the templated message.
Incivility is not excused on the grounds that an editor has the "correct" position on an underlying substantive dispute or the interpretation of policies and guidelines within those disputes. Civility is expected of all editors; incivility is harmful to the functioning of the project irrespective of the merits of an underlying dispute.
When faced with an isolated example of incivility, consider ignoring it and simply moving forward with the content issue. And if necessary, point out gently that you think the comment might be considered uncivil and make it clear that you want to move on and focus on the content issue.
If you don't feel that is an option in the current situation, then consider the following:
First of all, consider whether you and the other editor may simply have misunderstood each other. Clarify, and ask for clarification.
In general, be understanding and non-retaliatory in dealing with incivility. If others are uncivil, do not respond the same way. Even if you're offended, be as calm and reasonable as possible in your response. Until there is clear evidence to the contrary, assume that the offense was unintended.
Explain, clearly but kindly, exactly what you felt was uncivil. Sometimes it helps to let the other editor know how their edit made you feel. Editors are not mind-readers. ("That made me feel..." is much less likely to incite more anger or resentment than "Your post was...")
Ask the editor to strike through an uncivil comment, or to re-word it calmly and neutrally.
No matter how much you're being provoked, resist the temptation to snap back. It never works; it just makes things worse. Strive to become the editor who can't be baited.
If none of this is working, and the other person is not damaging the project or being uncivil or unkind to other editors, either walk away or request dispute resolution from uninvolved editors. Take things to dispute resolution (see below) only if there is an ongoing problem that you feel that you cannot resolve.
When the other editor needs to be stopped in their tracks to avoid causing serious disruption or needs a fast and strong wake-up call, file a report at the administrators' "Incidents" noticeboard. Bear in mind the risk of shooting yourself in the foot if you yourself are guilty of policy violations. Please also read the ANI advice first.
Where the uncivil comment is yours, any of these options will help reduce the impact:
Where someone is unintentionally offended at your comment, calmly explain what you meant.
Strike it out (using <s>HTML strikeout tags</s>), to show, publicly, that you withdraw the comment.
Quietly remove it, or rewrite the comment to be more civil– Usually only a good idea if you think better of it before anyone objected to it. If someone has already reacted, you should acknowledge the change in a quick comment after the changed text, for instance, Comment removed by author.
Simply apologise. This option never hurts, and can be combined well with any of the others. Even if you feel the thrust of your words is true, or that they are misunderstanding what you meant, you can still apologise.
In the event of rudeness or incivility on the part of another editor, it may be appropriate to discuss the offending words with that editor, and to request that editor to change that specific wording. Some care is necessary, however, so as not to further inflame the situation. It is not normally appropriate to edit or remove another editor's comment. Exceptions include to remove obvious trolling or vandalism, or if the comment is on your own user talk page. Derogatory comments about another contributor may be removed by any editor.
In a case of ongoing incivility, first decide if anything needs to be done. Confronting someone over a minor incident– particularly if it turns out that you misinterpreted what they meant– may produce more stress and drama than the incident itself. Consider your own behaviour, and, if you find you have been uncivil, apologise to them instead.
In escalating order of seriousness, here are the venues you may use for dispute resolution if the relevant page's talk page is insufficient:
User talk page. If some action is necessary, first consider discussing it on that user's talk page. Be careful not to escalate the situation, and politely explain your objection. You may also wish to include a diff of the specific uncivil statement. If you are in active dispute with the user, consider offering an olive branch to them instead.
WP:Third opinion. The forum itself is in general rather used to request input from an uninvolved editor regarding content disputes. For conduct disputes, you may try advertising the issue with the relevant link in its talk page but without discussing it there.
Dispute resolution noticeboard talk page (DRN). Similar to Third Opinion, it deals only with content disputes but in a highly moderated format. For conduct disputes, you may try advertising the issue with the relevant link in its talk page but without discussing it there.
Administrator. If discussions with the editor fail to resolve the issue, you may ask an administrator to evaluate the conduct of the user, specially if the conduct damages Wikipedia unduly, is against policy and affects you or others very much. But be aware that your conduct will also be scrutinized.
Administrators' noticeboard/Incidents. The Administrators' noticeboard is intended to report and discuss severe incidents of misconduct that require intervention by administrators and experienced editors.
The last step—only when other avenues have been tried and failed—is the Arbitration Committee. It is the final binding decision-maker primarily for serious conduct disputes the community has been unable to resolve. It scrutinises all sides involved in the dispute and creates binding resolutions. But it may accept or decline any matter at its sole discretion.
Blocking for incivility is possible when incivility causes serious disruption. However, the civility policy is not intended to be used as a weapon and blocking should not be the first option in most cases.
Be sure to take into account all the relevant history. Avoid snap judgments without acquainting yourself with the background to any situation.
Think very hard of the possible merits of all other avenues of approach before you take action. Sanctions for civility violations should only happen when nothing else would do. Poorly considered civility blocks have at times worsened disputes and increased disruption. Remember that sanctions may be more applicable under another heading (disruption, personal attack, tendentious editing, or harassment)
Civility blocks should be for obvious and uncontentious reasons, because an editor has stepped over the line in a manner nearly all editors can see. In cases where you believe that taking admin action against someone who was uncivil might be contentious, it is expected that discussion will be opened on the matter, via WP:ANI, before any admin action is taken. Benefits derived from long or controversial civility blocks should be weighed against the potential for disruption caused by block reviews, and unblock requests.
Users should be clearly warned, in most circumstances, before being blocked for incivility, and should be allowed sufficient time to retract, reword or explain uncivil comments. Even experienced contributors should not be blocked without warning. Exceptions to this may include users who make egregious violations or threats, or who have received multiple warnings or blocks.
Immediate blocking is generally reserved for cases of major incivility, where incivility rises to the level of clear disruption, personal attacks, harassment or outing. As with other blocks, civility blocks should be preventive and not punitive.
A special case is outing, that is, revealing personally identifiable information about another editor that they have not revealed themselves and probably do not want known, such as their name, phone number or address. These should be immediately reverted, then an oversighter should be contacted to remove the information from the edit history, so that it cannot be found by anyone else later. This applies whether or not the information is correct, as to confirm the information is incorrect by treating it any differently gives the outer useful information. Wikipedia:Outing has full information.
Threats of violence or suicide should be reported immediately. See WP:EMERGENCY.
↑Administrators should try to follow The Principle of Least Drama: when given a choice between several ways of dealing with a problem, pick the one that generates the least drama.
↑"[The] law and its fulfilment, namely punishment, are essentially directed to the future, not to the past. This distinguishes punishment from revenge; for the motives which instigate the latter are solely concerned with what has happened, and thus with the past as such. All requital of wrong by the infliction of pain, without any aim for the future, is revenge, and can have no other end than consolation for the suffering one has borne by the sight of the suffering one has inflicted upon another. This is wickedness and cruelty, and cannot be morally justified."—Arthur Schopenhauer (1883). The World as Will and Representation, Vol. I, § 62.
